FAQ'S
Helpful Answers for Hot Tub Owners
At Time Machine Hot Tubs, we believe our work goes far beyond selling spas. Our passion is helping people slow down, reconnect, and enjoy the comfort and relaxation that elevate everyday living. We’re proud to be a trusted name in our community—offering premium hot tubs backed by expert guidance, dependable service, and long-term support that turns first-time buyers into loyal spa owners.
Have questions? We’re here to help. Explore everything you need to know about choosing, installing, and caring for your TimeMachine spa.
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We offer three premier brands, each delivering unique advantages in design, wellness, and performance:
- Bullfrog Spas: Known for the personalized JetPak Therapy System™, offering powerful, personalized massages with maximum reliability and energy efficiency.
- Platinum Spas: Recognized as Europe's leading innovative brand, designed with a primary focus on improving health and well-being through cutting-edge technology.
- Aquasolus Spas: This collection blends luxury, wellness, and modern design with superior energy efficiency and an impressive lifetime shell structure warranty.
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We serve the ArkLaTex region from two showrooms: Longview (4369 US Hwy 259 N, (903) 405-3477) and Tyler (12410 SH 155, (903) 258-9992). Both locations are open Tuesday – Saturday, 10:00 am to 5:00 pm.
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Absolutely! We carry the latest models as well as high-quality, carefully inspected pre-owned models. We also offer specialty discounts on floor models, demo units, and occasionally scratch-and-dent models to fit every budget.
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Our professionally trained service technicians provide comprehensive services, including Hot Tub & Spa Repair, professional Installation & Moving, and our Spa Valet Service. We also service most major hot tub brands, provided they are out of their original factory warranty.
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This is a patented modular system unique to Bullfrog Spas that allows you to choose up to 16 different JetPak massage modules into any seat. This customization, combined with up to 90% less plumbing, ensures a powerful, reliable, and highly energy-efficient hydrotherapy experience.
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Yes! We have teamed up with Wells Fargo and Lyon Financial to offer flexible financing options. Subject to approved credit. You can visit our dedicated financing page to learn more about current promotions and securely apply online: Time Machine Hot Tubs Financing.
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The Spa Valet Service is a premium, hands-off maintenance plan. Our team handles routine tasks like water testing and balancing, cleaning the shell and filters, and system checks, ensuring your spa is always in peak condition with crystal-clear water.
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While the company was officially established in 2016, our General Manager, Chris Ogden, has been actively involved in the hot tub and swim spa industry since 1999, bringing over two decades of specialized expertise and a reputation as the highest-rated and most trusted salesperson in the ArkLaTex.
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Yes, we carry a full line of premium Finnleo Saunas. They offer options ranging from traditional high-heat saunas and infrared saunas (with industry-leading low EMR/EF safety) to the unique InfraSauna®, which combines both heating methods in one unit.
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Yes, we are a proud dealer of Covana Automated Cover Systems. These covers operate as motorized gazebos that lift with the turn of a key. They provide unmatched energy efficiency, superior security (they lock), and effortless convenience compared to traditional covers.
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Yes, absolutely! Our service team specializes in safely moving and relocating hot tubs. We handle the entire complex process—draining, loading, transporting, and professional setup—ensuring your valuable investment is protected whether you are moving across the yard or across town.
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Yes, systems are technically available on the market, but we do not recommend them! Our service history shows they can cause long-term corrosion issues. We prefer guiding customers to advanced water care options. For a comprehensive explanation, please read our blog: The Myths of Saltwater Systems in Portable Spas.
